We usually send all our items out via Royal Mail. We use the Royal Mail 24 hour and 48 hour tracked service for all UK orders. We also ship most our international parcels using Royal Mail using their international tracked service.
If your parcel hasn’t arrived in the estimated time frame then please contact our sales team at firstname.lastname@example.org with your order number. It is very important that you supply us with your order number otherwise it makes it a much longer process for us to try and find your order.
You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions.
If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email email@example.com.
For your convenience, you can use the cancellation form here. In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
In house at 89 Vintage HQ quality control is a big part of our business. As you can imagine with items that are second hand there can be cases where items have holes, rips, buttons missing etc. We have graders all over the world that work with our suppliers. These graders check the item at it’s source. We then get the item in and check the grade with our in house grading team.
If there is anything wrong with an item we always explain it in the product descriptions.
When an item doesn’t make the vintage cut we tend to sell them via another platform at cost price. In some cases we donate items that we have bulk of to local charities and people that need them more than us. We do not believe in landfilling and all clothing is suitable for something.